Policy

REFUND AND RETURNS POLICY

Transparency & Fairness.

Since we provide digital embroidery files, our policy is specific.
Please read how we handle cancellations and technical issues.

Our Commitment

At Cloud Designs, we strive for perfection in every stitch. Since our products are digital, please read our terms below to ensure a complete and professional creative experience.

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Instant Delivery

All products are digital files only. No physical items will be shipped. Access your downloads instantly in your account after checkout.

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Compatibility

We provide 6 formats (DST, EXP, JEF, PES, VP3, XXX). Please verify your hoop size and machine compatibility before purchasing.

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Refund Conditions

Due to the nature of digital goods, all sales are final. Refunds are only granted if the file is technically defective and cannot be fixed by our team.

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Lifetime Access

Lost your files? No worries. You have unlimited downloads. Log in to “My Account” anytime to retrieve your past purchases.