INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

When will I receive my files ?

Your files are available directly after the payment page, you can find all of your downloads in the "My Account" page in the "Downloads" tab.

Can I modify the files I purchase to suit my needs ?

Yes, you can modify our designs to adapt them to your needs or your customers, our files are verified, we are no longer responsible from the moment you modify our files.

How can I return an item ?

Given the digital nature of our products, refunds are not accepted, if you have a question you can contact us via instagram or e-mail : cloud.designs.customer@gmail.com

Do you also sell the sweaters, frames, or finished products that you offer ?

No, we only sell digital files for you to create the final products, we can put you in contact with our customers if you are interested in the final products.

Is this site secure ? Can I pay with my bank card ?

Yes, our site is secure, your payment methods are made with Stripe or Paypal, we have no view of your banking information.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

If you need to contact us, whether it is for a question, a query, or any other request: you can contact us: