❓ Frequently Asked Questions – Cloud Designs
📦 Orders & Downloads
❓ When will I receive my embroidery files ?
🚀 Instantly after checkout !
Your embroidery files will be available on the confirmation page and in your “Downloads” tab under My Account.
❓ I didn’t receive my download link — what should I do ?
❓ Can I re-download a file I purchased earlier ?
Yes ✅
Log into your account, go to “My Downloads,” and you’ll find all your past purchases available anytime.
🧵 Embroidery Files & Formats
❓ What formats are included with each design ?
All our files come in 6 embroidery formats :
DST, EXP, JEF, PES, VP3, and XXX – compatible with most embroidery machines like Brother, Janome, Tajima, Singer, and more.
❓ Do the designs include a Color Chart ?
Yes 🧵
Each product includes a detailed PDF Color Chart showing the thread order and recommended colors.
❓ Can I edit or resize the design myself ?
Yes ✅
You’re free to resize or modify the file ✂️, but we can’t guarantee the result or provide support once a file is edited.
🎁 Promotions
❓ How does the “Buy 3, Get 1 Free” offer work ?
Add 4 designs to your cart and the lowest-priced one will automatically be free at checkout – no code needed 🎁
❓ Do you offer free embroidery files ?
Yes ✅
We regularly share exclusive free anime embroidery designs — check our Free Design page and follow us on Instagram to never miss a new one.
💳 Payments & Security
❓ Is it safe to pay on your website ?
Absolutely ✅
Our store is secured with SSL encryption, and we use Mollie and PayPal for secure payments. 💡 We never store or see your bank information.
❓ Can I pay with my bank card or only with PayPal ?
You can pay with 💳 Credit/Debit Card, 🍎 Apple Pay, or 💰 PayPal. We accept all major card networks via our partner Mollie.
❌ Refunds & Issues
❓ Can I get a refund on a digital file ?
Due to the nature of digital products, we do not offer refunds. However, if you face any issue with a design, we’ll gladly help you fix it 💬
❓ What should I do if the file doesn’t work with my machine ?
Please make sure you’re using the correct file format (DST, PES, etc.).
If the problem persists, contact us with a description and a screenshot if possible – we’ll do our best to help.
🛍️ Other Questions
❓ Do you sell finished products or just the embroidery designs ?
We only sell digital embroidery files 🧵 – not physical products like t-shirts or patches.
However, we can connect you with creators from our community if you’re looking to purchase finished items.
❓ Can I request a custom design ?
We don’t offer custom designs for now, but we’re building our collection every week. Feel free to suggest a character or series via Instagram !
❓ Where can I see examples of stitched results ?
Check our Stitched by You page – a gallery of real embroidery photos made by our customers ! 💫
CONTACT US
Got a question or a custom request ? Reach out to our team — we’re here to help.
SHOP
Browse our full library of 2600+ anime embroidery designs all in 6 formats, with multiple sizes and detailed color charts included.
ABOUT US
Learn how Cloud Designs became the #1 source for anime embroidery files worldwide.