💸 Refunds & Returns Policy – Cloud Designs
Thank you for choosing Cloud Designs. We provide high-quality digital embroidery files compatible with many embroidery machines. Please read our refund policy carefully before purchasing.
📁 1. Digital Files Only
All our products are digital downloads. No physical product will be shipped. After payment, your embroidery files are available instantly from the confirmation page and your account.
🧵 2. File Formats
Each design includes the following formats :
DST, EXP, JEF, PES, VP3, and XXX
Please check compatibility with your embroidery machine before purchasing.
✂️ 3. Modifying Files
You're free to edit or resize the files, but Cloud Designs is not responsible for any issues that occur after modifications. Please ensure you have the proper tools and knowledge before editing.
❌ 4. Refund Conditions
Due to the digital nature of our products, all sales are final. Refunds are only accepted if :
- – The file is defective or corrupted
- – You contact us and provide details/screenshots
⏳ 5. No Time Limit
There is no expiration for refund requests regarding defective files. Contact us any time if you encounter a real technical issue.
🔄 6. Unlimited Downloads
After your purchase, you can download your files as many times as needed from the “My Account” section.
🛠️ 7. Technical Support
If you have any trouble (with download, compatibility, or other issues), don’t worry – we’re here to help. Contact us via :
Email : cloud.designs.customer@gmail.com
Instagram : @cloud.designs
🚫 8. Final Terms
We do not accept refunds or exchanges outside of the cases listed above. Please double-check file compatibility and machine format before purchasing.
Last updated : June 2025